Built for real business conversations
Every feature in StoreTalk is designed to help your business communicate faster, smarter, and more personally — at scale.
Send the right message at the right time
Create and submit Meta-approved WhatsApp templates for order confirmations, shipping updates, payment reminders, and promotional campaigns. Track approval status in real time from your dashboard.
- Header: text, image, video, or document
- Variable placeholders for personalisation
- Category: Utility, Marketing, Authentication
- Inline preview with sample values
- Real-time status: Pending / Approved / Rejected
Message Templates
Automate conversations without writing code
Build visual drag-and-drop automation flows that handle customer queries 24/7. From order tracking to returns to lead qualification — set it once and let StoreTalk handle the rest.
- Quick reply buttons and list menus
- Condition branches based on customer input
- API Call nodes to fetch live data
- Human handoff when the bot can't help
- Multiple keyword triggers per flow
Chatbot Flows
Your team, always in sync
A real-time shared inbox where your agents see every customer conversation. Assign chats, add internal notes, and resolve tickets — without leaving the platform.
- Real-time updates via WebSocket (no refreshing)
- Agent assignment and conversation labels
- Internal notes visible only to your team
- Open / Resolved / Pending status tracking
- Human takeover from mid-bot conversation
Live Inbox
Your 24/7 AI customer service team, trained on your business
Deploy named AI agents — Aleena, Priya, Ravi — each backed by your own knowledge base. They answer customer questions from your actual FAQs, product catalog, and policies. When they reach their limits, they hand off gracefully to your human team.
- Named personas — customers talk to Aleena, not "Bot #1"
- Knowledge base trained on your .txt and .md documents
- Smart orchestrator routes each query to the right specialist
- Conversation memory — AI remembers what was said earlier
- Graceful escalation with a human-readable handoff message
AI Agents
Connect your store in minutes
Plug StoreTalk into your e-commerce platform and automatically trigger WhatsApp messages on order events — no manual work needed.
Shopify
Native- Dedicated webhook with HMAC-SHA256 verification
- Automatic: order placed, shipped, cancelled, refunded
- One-click setup from your StoreTalk dashboard
WooCommerce
Native- Dedicated webhook with HMAC-SHA256 verification
- Automatic: order status events mapped to WhatsApp
- Works with any WordPress + WooCommerce setup
Any Platform
Universal- Generic webhook endpoint for any stack
- HMAC-SHA256 signature verification
- Works with custom backends, Magento, and more
All integrations respond with 202 and process asynchronously — your store is never blocked.
Know what's working
Track every message, every flow, every agent — from a single dashboard.
Delivery Rate
How many messages reach customers
Read Rate
Messages opened within the window
Flow Completion
Conversations resolved by the bot
Agent Response Time
Speed of your live support team