Built for your industry
Predefined WhatsApp automation flows for every type of business — ready to deploy in minutes, customisable with your own APIs.
Silent customer lookup
When a customer messages, StoreTalk knows their WhatsApp number. Flows can instantly query your API to fetch their name, order history, and account details — no questions asked.
API at every flow step
Place an API Call node anywhere in a flow. Fetch order status, check inventory, create tickets, book slots — the response fields are mapped to variables used in the next message.
Webhook-triggered flows
Flows aren't just reactive — they can be triggered by your system. Order placed, payment received, delivery done — your platform fires a webhook and StoreTalk proactively messages the customer.
E-commerce Store
Shopify · WooCommerce · Any platform
✦ Connects natively with Shopify & WooCommerce — no code needed.
Order Tracker
"track", "order", "where"
Customer types order number → bot fetches live status from your store → replies with status + expected delivery date.
Return & Refund
"return", "refund", "exchange"
Collects order number + reason → creates a return ticket via API → sends confirmation with ticket ID.
COD Confirmation
Order placed webhook
Automatically asks the customer to confirm a Cash on Delivery order. Yes → confirmed. No → order cancelled. Reduces RTOs dramatically.
Abandoned Cart Recovery
2-hour inactivity webhook
Sends a personalised reminder with cart items, a limited-time discount code, and a direct checkout link.
Post-delivery Feedback
Delivery webhook
5-star rating via Quick Reply → 4–5 stars get a review link, 1–3 stars go straight to a live agent.
Build a custom flow
for this use case
Supermarket & Grocery
Retail · Kirana · Hypermarket
✦ Identify repeat customers silently by phone number — greet them by name every time.
Today's Offers
"offers", "deals", "sale"
Sends a rich image template with the day's promotions and a link to the full catalogue.
Loyalty Points Check
"points", "balance", "rewards"
Looks up the customer by their WhatsApp number → "You have 420 points (₹84 value). Redeem at checkout."
Delivery Slot Booking
"delivery", "slot", "schedule"
Shows available time slots via a list menu → customer picks → API books the slot → confirmation sent.
Product Availability
"stock", "available", "have"
Customer asks about a product → API checks inventory → in stock + aisle number, or out of stock + restock date.
Build a custom flow
for this use case
IT Company & SaaS
Support · Sales · Onboarding
✦ API Call nodes let you connect to any internal tool — Jira, Zendesk, Salesforce, your own backend.
Support Triage
"help", "issue", "bug"
Collects product + issue description → creates support ticket via API → sends ticket ID. Complex issues go to a live agent.
Lead Qualifier
"pricing", "demo", "trial"
Asks company size and use case → SMB leads get a self-serve trial link, Enterprise leads get routed to sales.
Demo Booking
"demo", "call", "meeting"
Fetches available slots from your calendar API → customer picks → confirmation + calendar invite link.
Service Status
"down", "outage", "status"
Calls your status page API → "All systems operational" or details of the active incident.
Invoice & Billing
"invoice", "payment", "bill"
Verifies identity by email → fetches latest invoice via API → sends a secure PDF download link.
Build a custom flow
for this use case
Restaurant & F&B
Dine-in · Takeaway · Cloud Kitchen
✦ Reduce no-shows with automated reservation reminders sent 2 hours before the booking.
Table Reservation
"book", "reserve", "table"
Date → time → party size → API checks availability → confirms or offers alternatives.
Today's Menu
"menu", "specials", "what's available"
Sends the daily menu as an image or structured list with prices.
Takeaway Order
"takeaway", "pickup", "parcel"
Guided item selection via Quick Replies → time slot → total → payment link → confirmation.
Order Status
"order", "waiting", "food"
Looks up by phone number → "Your order is being prepared, estimated 15 minutes."
Post-visit Feedback
Triggered after reservation end time
Quick Reply rating → happy customers get a Google review prompt, unhappy ones get a manager callback.
Build a custom flow
for this use case
Healthcare & Clinics
Clinic · Hospital · Diagnostics · Pharmacy
✦ Emergency keywords ("emergency", "urgent") trigger instant human handoff with priority flag.
Appointment Booking
"appointment", "book", "consult"
Speciality → doctor → available slots (API) → confirmation + reminder 1 hour before.
Report Download
"report", "results", "test"
Verifies patient phone → API returns a secure, time-limited download link for lab reports.
Prescription Refill
"medicine", "refill", "prescription"
Collects medicine name + quantity → sends to pharmacy queue → confirmation with pickup time.
Doctor Availability
"doctor", "timing", "available"
API lookup → shows schedule by day with a Quick Reply to book directly.
Build a custom flow
for this use case
Real Estate
Developers · Agents · Rental
✦ Qualify leads before they reach your sales team — saving hours of cold calls.
Property Inquiry
"property", "flat", "buy", "plot"
Collects budget + location + type → API returns matching listings → offers site visit.
Site Visit Booking
"visit", "site", "show"
Preferred date → API checks slot availability → assigns sales agent → confirmation.
EMI Calculator
"emi", "loan", "calculate"
Collects property price, down payment, and tenure → instantly returns EMI amount.
Project Updates
"update", "construction", "status"
API call → returns the latest milestone + progress photo for the customer's booked unit.
Build a custom flow
for this use case
Education & Coaching
Schools · EdTech · Coaching Centres
✦ Fee reminders sent via WhatsApp see 3× higher payment rates than email.
Course Enquiry
"course", "fee", "join", "syllabus"
Course selection via list → fee + curriculum details → enrollment link or callback request.
Admission Status
"admission", "application", "status"
Application ID → API → current status + next steps + documents pending.
Fee Reminder
Scheduled trigger
Automated reminder with due date, amount, and a direct payment link sent to parents.
Result Check
"result", "marks", "score"
Verify student identity → API → returns result summary with subject-wise breakdown.
Build a custom flow
for this use case
Logistics & Courier
Last-mile · Freight · 3PL
✦ Reduces inbound support calls by 60% — customers self-serve tracking and rescheduling.
Shipment Tracker
"track", "shipment", "parcel"
AWB number → API → full tracking timeline with current location and estimated delivery.
Delivery Rescheduling
"reschedule", "not home", "missed"
Detects failed delivery attempt → shows new slot options → updates delivery schedule via API.
Proof of Delivery
"proof", "delivered", "pod"
API returns delivery confirmation image/signature as a WhatsApp document message.
Pickup Request
"pickup", "collect", "send"
Collects address + package details + preferred date → creates pickup via API → tracking number.
Build a custom flow
for this use case
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